Engaging Data provides a first-line technical support service & consulting assistance for products & supported solutions for clients. All support services are built to meet client specific business needs. We currently offer support on the following terms:
- During business hours;
- 24 hours Monday to Friday;
- At specific times – for example during a data warehouse ELT/ETL;
What do you currently support?
Our support team provide support on all products found within our Services section. We currently support clients for the following products:
- WhereScape Red
- Power BI – Reporting Server
- Office 365
- Engaging Data solutions
What region do we work in?
We provide extensive product and solution support in Europe, United Kingdom and United States.
All support services are subject to a Services Agreement being in place.
Engaging with existing Teams
Our support team work closely with the client’s support &/or development team ensuring knowledge is transferred and documented. Whether we are working on a problem with the overnight processes or investigating a problem with a product, our approach is to make the documentation clear & easy to understand. With regular updates & transparent working practises to ensure the client has a record of the important information.
Interested in utilising our Technical Support Services? Please get in contact with us, we would love to help!