Technical Support Service

Engaging Data Support Team

Engaging Data provides a first-line technical support service & consulting assistance for products & supported solutions for clients. All support services are built to meet client specific business needs. We currently offer support on the following terms:

  • During business hours;
  • 24 hours Monday to Friday;
  • At specific times – for example during a data warehouse ELT/ETL;

What do you currently support?

Our support team provide support on all products found within our Services section. We currently support clients for the following products:

What region do we work in?

We provide extensive product and solution support in Europe, United Kingdom and United States.

All support services are subject to a Services Agreement being in place.

Engaging with existing Teams

Our support team work closely with the client’s support &/or development team ensuring knowledge is transferred and documented. Whether we are working on a problem with the overnight processes or investigating a problem with a product, our approach is to make the documentation clear & easy to understand. With regular updates & transparent working practises to ensure the client has a record of the important information.

Interested in utilising our Technical Support Services? Please get in contact with us, we would love to help!

Would you like to know more?

Engaging Data Telephone

Call us on

+44 (0)203 488 4774

Engaging Data Question

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